RSGA Trillium Banner



OUR  POLICIES


| Pricing | Shipping & Handling | Duty & Taxes | Availability |

| Payment Options | Warranty | Copyright | Return Policy | Liability |


 

Pricing:

Our stained glass items are priced in Canadian Dollars.  US exchange rate fluctuates daily, lately between 75% and 85%.  At such rates, an item priced at $100 Canadian would cost approximately $75 to $85 US.

The handy Currency Converter can be used to estimate prices in your home currency.  Currency exchange rates are subject to daily market fluctuations.  Click for current real-time US exchange rate.

(Credit card payments will be charged in Canadian Dollars.  Currency exchange will be applied by your credit card provider at the rate which is current when the transaction is posted to your account.)

PLEASE NOTE:  Prices and exchange rates are subject to change without notice.


 

Shipping & Handling:

Shipping & handling charges are extra and will be added after you place your order.


 

Duty & Taxes:

All applicable taxes, and any duties and customs & brokerage fees, must be borne by the purchaser.  We must charge and collect GST or HST (as applicable) on all items sold in Canada or delivered to an address in Canada.  We do not collect taxes or duty on any items shipped to an address outside Canada, whether or not such taxes & duty are required in your jurisdiction.
Top


 

Availability:

Many items are carried in stock.  However, if an item is out of stock, or if you want something in a particular colour, please allow at least four to six weeks for manufacture and delivery.  (Lamps and panels are usually made to order.  Manufacture and delivery may take a little longer.)  We will inform you of the status on receipt of your order.

PLEASE NOTE:
Some items are unique one-of-a-kind creations.  We can attempt to re-create these for you or we will try to provide something similar in nature.
Top


 

Payment Options:

      PayPal®
For patterns and certain other items ordered directly on-line,
we accept payments by PayPal.
Payments will be charged in Canadian Dollars.  Currency exchange will be applied by PayPal at the rate which is current when the transaction is posted to your account.  Click for current real-time exchange rate to estimate your cost.
We also accept Money Orders and Certified Cheques by mail.  Sorry, no COD's.
Top


 

Warranty:

All of our stained glass items are carefully inspected for quality and defects.  However, if there are any manufacturing defects, the item will be repaired or replaced.  For your own protection, please insure all returned goods.

PLEASE NOTE:
Colours sometimes vary from photos and electronic images, something which we cannot control.  In fact, even the glass itself varies from sheet to sheet, so it is always difficult to match colours exactly.  (In some instances, we can send samples if you pay a small shipping fee.)


Patterns are not warranted to be suitable for a particular purpose.
Top


 

Copyright:

Our stained glass designs are copyrighted (usually by us, sometimes by others).  You do not gain any ownership right, title, or other interest in the actual design of any object obtained from us, even though you may own the physical item.

For our patterns and designs, any rights granted to you constitute a license to use and not a transfer of title.  You do not obtain any ownership right, title, or other interest in the copyrighted materials or trademarks by downloading, copying, or otherwise using these materials, even if the materials are offered to you as a "free sample".  Commercial use is not allowed without permission from us.  (Click HERE for further details.)

PLEASE NOTE:
Electronically distributed pattern files may be protected by password.
Top


 

Our Return Policy:

  • Some merchandise for return may be subject to a nominal restocking charge.

  • Items must be new, unused, and undamaged, and must bear the original tags intact.

  • Items should be re-wrapped and re-packaged as they were originally wrapped and packaged, preferably in the original shipping container.

  • Items must be complete products (ie- they must have all associated parts, finials, bulbs, chains, bases, candle inserts, etc).

  • Purchaser is responsible for all shipping & handling costs on returns.

  • For your own protection, please insure all returned goods.

  • Patterns and electronically distributed items (PDFs, CDs, DVDs, etc) are not returnable unless defective, in which case a replacement will be issued.
Top


 

Liability:

We are not liable or responsible for willful damage, negligence, alterations, or normal wear & tear.  Art glass is not as rugged as window glass and some pieces may crack over time, especially if bumped or subjected to excessive heat.

We must state the obvious:  Stained glass is breakable.  These items are not toys and they are not suitable for children's playthings.

Many of our products contain lead, which can be harmful or toxic if ingested.  Casual occasional contact is not dangerous, but do not handle the products excessively.  Wash your hands after handling.  Safely discard materials used for polishing and packaging.

We hereby disclaim any and all liability for untoward results and/or for physical or other injury or damages incurred by using information contained in the pattern documents.  Patterns are not warranted to be suitable for a particular purpose.

We are not liable for changes in currency exchange rates, nor will we be responsible for rates posted by your credit card provider.

PLEASE NOTE:
Pictures and descriptions are meant to give sufficient information to guide you in your selection.  However, it is your responsibility to ensure that your choice of product is suitable for your intended purpose.  Please contact us if you need clarification when making a selection.
Top



RSGA_MarinaAngel4.jpg



| HOME Page | Contact Us | Site Map |



Products may be ordered directly from